Xfinity modem keeps disconnecting. Internet keeps random...

Xfinity modem keeps disconnecting. Internet keeps randomly disconnecting We have a X5 modem for the 5ghz. Unplug your Xfinity TV Box, wait 30 seconds, then plug it back in. You can fix an Xfinity modem that keeps disconnecting and going offline by inspecting the cables, checking the interference in the signals, resetting the router, and reducing the number of devices connected to the Xfinity Wi-Fi modem. This test helps you find and troubleshoot common connection issues. Talking to Xfinity online Every so often my CBR-T2 ( I think is what it is ) will disconnect during random parts of the day, as if it is performing an update of some kind. Comcast internet keeps disconnecting randomly multiple times a day. It's extremely frustrating as I work from home. Not possible to remote work because web call gets disrupted. Your Xfinity getting disconnected often should be due to other reasons and not an issue on the service providers’ part. Modem is a Motorola MB7621 bought new four years ago. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. I was on the fence about turning my Xfinity modem in and getting my own modem and router, so it seemed like a good time to make the switch. I use the 1000mb plan currently with a Netgear CM1200 docsis 3. We’ll walk you through multiple methods to get your connection back. Connection strength to your devices. I reset my router (Orbi mesh) and restarted my modem multiple times. In this video tutorial I will show you how to fix your Experiencing Xfinity modem disconnecting issues? Discover how to fix why my Xfinity modem keep going off on our blog. When I first switched to Comcast in January this would happen maybe one time per week, then 1 time per day, now 4-5 times a day. Now all of a sudden it wants to disconnect. My X1 Gateway stays connected to my home network, but keeps dropping the internet connection. Overheating or hardware fail-safes Studies show Wi‑Fi signal interference causes 30–50% of home internet performance issues. Hello everyone, last resort post I had my own Motorola modem with a google Wi-Fi router and I had ZERO issues for years. can anyone help???????? When the internet goes out, we can still see our Wi-Fi network as available for a few minutes (all modem lights are on), then all the lights on the modem go out and the connection is reset in about five minutes. I have done everything I can to try and resolve it. Easily restore services and keep your phone number. Mar 25, 2025 · Experiencing frequent disconnections with your Xfinity modem can be incredibly frustrating. Experiencing Xfinity modem disconnecting issues? Discover how to fix why my Xfinity modem keep going off on our blog. The disconnect also makes it unable to change TV channels or pull up tv guide. com to troubleshoot your Xfinity Internet and WiFi connection. It doesn't seem like it gets hot. Uncover 9 common reasons and practical solutions for a stable online experience. Learn about the policy for current Xfinity customers to keep their Xfinity Email (comcast. 7 Main Causes of Disconnecting Internet and How to Fix Them 1. Use the Xfinity app, Xfinity Assistant, and xfinity. It would disconnect very frequently throughout the day, every 15 minutes or so, and it would disconnect for roughly 2-3 minutes at a time and then come back on. I notice this because I only need to connect to the von when working on my work As a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your account using the Xfinity Email website in the 90 days prior to disconnecting your service. Right around the start of this year (2025), we have been having Internet connection issues. Have had the same modem for two years, no issues. I increased it from the 60mbps plan I had previously. Manage your Xfinity account for vacation or seasonal properties. Even devices that a I have had the 600mb internet since moving in March of this year with my kids and the internet keeps disconnecting every couple minutes. It worked fine until 2 days ago. Internet keeps going out- Modem reboot resolves I thought the problem was my router. Our devices stay connected to the WiFi network, but the Internet goes out constantly. I don't know why the provided ones suck so much, but for example, I was doing a Nest thermostat installation for a client and the comcast modem was preventing the thermostat from connecting to the cloud. I had this problem with my own router - the internet connection would go out several times an hour. Afterward, make sure your TV is on the correct input for the TV Box. Some days, it works fine, runs at perfect speeds, etc. I play video games at home and as a result, I've had to stop playing online games because I would disconnect or lag. This happens on all devices in the houselaptops and phones. We just solved our similar issue. The full network test checks for: Outages in your area. If any of you have similar problems and have resolved this issue, please share me your solutions. Resetting modem doesn't fix prob Put your services in vacation mode - at reduced rates. It all started when I had an Xfinity supplied modem. When it happens entire internet goes out plus phone line. Trying to reach a live person to figure this out. The common cause and solution here is to replace the comcast-provided modem/gateway with your own. I brou Comcast internet keeps disconnecting randomly multiple times a day. All of a sudden after that we started having issues with the internet dropping out constantly. I now have a Motorola MB8611 modem and a TPLink AX11000 WiFi router. Bought a new one and same problem persists. However, it’s possible to experience typical issues like Xfinity WiFi keeps disconnecting. How To Fix xFi Gateway Keeps Disconnecting? My Xfinity internet connection keeps dropping. I get text messages when the connection switches to the cellular backup and back. Every few minutes, the internet to all my devices will suddenly disconnect, kicking me out of online games, calls, etc. Sometimes this happens a few times a d Hi Xfinity Community, My internet has been dropping occasionally for the last year or so and its gotten massively worse in the last 2 weeks - dropping almost every hour. Internet speed to your gateway. I tried to reset to the factory setting an Run a full network test If you rent an Xfinity Gateway, our all-in-one WiFi modem and router, you can use the Xfinity app to run a full network test. . Problems with your TV signal, phone issues or is internet down? We'll tell you what is going on. The internet connection is still dropping. I had to rent an Xfinity Gateway (I received an XB7 which is compatibl. Resetting modem doesn't really fix problem as the disconnects are still happening. I checked the modem when the internet would drop, but the modem had no issues (all green lights). Oct 17, 2024 · My internet connection drops about every 20 minutes or so. net) accounts and their contents active. I went through the Xfinity chat, chatted with 5 different representatives and got ghosted from the last one. When the Xfinity Mobile primary account holder doesn’t have Xfinity Internet, Voice or TV, t here's a $25 monthly fee per account if you have the latest price plan. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. but other days, every five minutes or so, the wifi on my phone and all other devices in the house will just go out. Why? For over a month now, my internet has been lag spiking or disconnecting. After restarting the modem (physically and asking Xfinity to restart it through the system) it works for 10 minutes and drops again. When it happens entire internet goes. The first 6 months or so the internet was fine. Hi All, I'm trying to figure out if this is a modem issue or a cable issue - my internet keeps dropping intermittently. It usually comes back after about 30 seconds and the modem restarts on its own. Hi all, I have recently come across an aggravating issue with the xfinity modem. I've got the XB8-t gateway just three weeks ago. How can I get help? This article will cover what to do and the various possible reasons as to why your Xfinity WiFi keeps disconnecting. Now the gateway keeps disconnect every 30 minutes and require a restart. What should I do? Will a Roku device connected to my Xfinity WiFi affect my other devices’ internet speed? How do I set up a guest network on my Xfinity WiFi for my Roku TV? My Xfinity internet is working fine on my computer, but my Roku TV still won’t connect. The disconnect also makes it unable to do anything at all. Our internet became intermittent about one week ago. Why Does Xfinity Keep Disconnecting? Comcast, one of the enormous internet service providers, comes up with the promise of catering to its users with the best service. What if I want to keep my Xfinity Mobile service? You’ll see new service fees for unlimited talk and text on your Xfinity Mobile account. The devices don't initially appear to lose Wifi connection, they just lose the ability to reach any sites (at least internet sites; I haven't tested with hosts directly on the LAN, probably worth trying). NAS is not working properly, is slow and keeps disconnecting and reconnecting. 1 modem and a TP-LINK Archer AX11000 router. And of course, they do so. What to do when your Xfinity Wi-Fi keeps disconnecting? If your Wi-Fi through Xfinity keeps disconnecting, don’t panic. My internet disconnects randomly throughout the day. It is infuriating because it basically renders my Internet unusable. Does anyone have experience dealing with this issue with Xfinity or advice for how to get support to address whatever the real issue is? I have a modem / router from Xfinity and just about everyday, our internet keeps disconnecting two or three times a day, everyday. Outside of restarting the equipment, what troubleshooting steps have you completed using the Xfinity Support site? The other is the WiFi address name I've used for the past 5 years (Joyce's Network). While it can be frustrating, there are a few pro tips to help you fix the issue and restore a stable Wi-Fi experience. This problem has been going on for a couple of weeks. This happens when you cannot get a stable or constant WiFi connection from your Xfinity router. Discover why your Xfinity internet keeps disconnecting with our guide. The disconnecting is still Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Xfinity WiFi Keeps Disconnecting: An 8-Step Guide In an era where seamless connectivity is the backbone of productivity, entertainment, and everyday convenience, a stable WiFi connection is no longer a luxury—it’s a necessity. Hardware & Setup Issues Common causes: Outdated modem/router or incompatible equipment Damaged, loose, or poorly terminated cables (coax, Ethernet, fiber I know how important working service is as someone who uses the internet daily and 8 months is far too long for an ongoing issue. This guide will show you what causes the Xfinity internet dropping issue and how to fix Xfinity internet keeps cutting out. Log Time Priority Description My internet has been randomly disconnecting for nearly half a year now. Random disconnects happening everyday. Eventually the Windows devices at least will show "No internet", until they reconnect. I did a hard reset last night and that didn't fix it either. I've called comcast numerous times but have yet to get a solution. Sometimes the wifi stays connected, other times it completely goes off for a minute and internet resumes as normal Is your Xfinity internet constantly disconnecting? This video shares the top 5 fixes for your unreliable connection in 2025. Read this guide to learn more. If your internet or Wi-Fi keeps disconnecting, it could be due to network congestion, poor router placement, outdated equipment, or even your internet service provider experiencing an outage. If you are an Xfinity customer, you know the problem well: your Xfinity WiFi keeps disconnecting no matter what you do. If your Xfinity TV isn’t responding, restart both the TV box and modem to clear temporary glitches. It could be in the middle of a Zoom call with your boss or a gaming session with your friends. I've had numerous login issues this past month and a xFinity rep switched my account back to the old username (Arnold), it keeps dropping and disconnecting. For the modem, disconnect power, wait a full minute, then reconnect it to restore your internet connection. My VPN constantly disconnects when working on my computer…. Hello, iv have had the same issue posted on this thread. How to Fix WiFi Turning Off and On Xfinity? If your connection keeps dropping or your Xfinity WiFi keeps disconnecting, this video will walk you through the best fixes. In this article, we will explore practical solutions to fix an xFi Gateway that keeps disconnecting, ensuring you can enjoy a stable and reliable internet connection. We'll walk you through everythin Whether your Xfinity Internet keeps disconnecting in the middle of important meetings or while you’re streaming your favorite TV shows – sudden connection drops are always super-frustrating. I had xfinity in my old place, and I never had problems with connectivity. Learn how to reset (reboot or restart) your Xfinity Gateway, modem, or router. Real-time outage overview for Xfinity. Disco AT&T Internet Spectrum Internet T-Mobile Internet CenturyLink Internet Cox Internet Frontier Internet Viasat Internet Xfinity Internet Hughesnet Internet Optimum Internet Deals AT&T Internet Deals Spectrum Internet Deals T-Mobile Internet Deals Centurylink Internet Deals COX Internet Deals Frontier Internet Deals Viasat Internet Deals Xfinity Internet cuts in and out all the time I have had Xfinity internet for a little over 2 years now. I entered my Xfinity WiFi password correctly, but it still won’t connect. So basically every other night my internet will be basically unusable for 30min-1hr, just constantly disconnecting and reconnecting until it stabilizes, however tonight has been this on steroids. I have to turn the modem off and on again, which fixes the issue for a few minutes/hours/a couple of days, but then the same thing happens. How To Fix Your Xfinity WiFi That Keep Disconnecting (What To Do When Xfinity WiFi Keep Disconnect?). I moved my whole setup, unchanged, to my new place, and now I keep losing internet connectivity every so often. Would anybody tell me if a "dual band router" like this one here Random disconnections keep happening, sometimes needing to reboot the modem. I also have 3 XFinity pods set up to help with coverage. Internet keeps disconnecting Already tried power cycling over 20 times today and going through all of the steps in the chat. I recently got a Gateway and storm-ready internet. I did some digging and found out that you can basically tell the device when to do these types of disconnects and I set it to between 12am-4am anytime it needs to do so. I have used xfinity’s modem and router along with trying net gear nighthawk and the result is always the same. I have not contacted Comcast about this issue, other than this post (assuming that my modem would be blamed). You might be wondering, “Why does my Xfinity modem keep disconnecting?” Understanding the underlying causes and the solutions to these pesky interruptions can enhance your internet experience significantly. To diagnose what the issue is, you should look at the LED lights on the Xfinity router, different lights have different meanings. Sep 11, 2025 · It can really get on your nerves when the Wi-Fi keeps disconnecting, right? Unfortunately, this is a frequent issue with Xfinity Wi-Fi router-modem combo devices. Some fixes — such as resetting your equipment or turning off Wi-Fi on inactive devices — can address this problem quickly and easily. My girlfriend works from home and would constantly disconnect from meetings. hyxbi, ll3o, n0e9hg, epw2x, tmfki, 5tdd, xetjiz, snn9d, ocj2l, r44ia,